Terms & Privacy
The fine print, written in plain English.
Terms of Service
Last updated: June 11, 2026
1. Overview
These Terms of Service ('Terms') govern your use of the Spotless Cleaning Co. website, booking system, and cleaning services. By booking a clean or using our site, you agree to these Terms. If you don't agree, please don't use our services.
2. Booking & Payment
All bookings are subject to availability and confirmation. You must provide accurate contact and address information. Payment is collected via Stripe at the time of booking or according to your chosen billing schedule. Prices are quoted in USD and include applicable taxes.
3. Cancellation & Rescheduling
You may reschedule or cancel a booking up to 24 hours before the scheduled clean through your account dashboard. Cancellations after payment are subject to a $50 cancellation fee. If we need to cancel due to severe weather or emergencies, we will offer a full refund or reschedule at no charge.
4. Refunds
If you are not satisfied with your clean, contact us within 48 hours and we will re-clean the area at no charge. Refunds are issued at our discretion and processed to the original payment method within 5-10 business days.
5. Access & Safety
You must provide safe access to your property. Please secure pets, remove valuables from cleaning areas, and inform us of any hazards (e.g., loose flooring, broken glass). We reserve the right to refuse service if the environment is unsafe.
6. Damage & Liability
We take great care, but accidents can happen. Spotless Cleaning Co. carries general liability insurance. We are liable for damages directly caused by our crew during a scheduled service, up to the value of the affected item. Claims must be reported within 48 hours with photographic evidence. We are not liable for pre-existing damage, items not disclosed as fragile, or damage caused by faulty property conditions.
7. Satisfaction Guarantee
We stand behind our work. If any area doesn't meet our standards, let us know within 48 hours and we'll make it right — either by re-cleaning or, in rare cases, issuing a partial refund.
8. Changes to These Terms
We may update these Terms from time to time. The latest version will always be posted on this page with the updated date. Continued use of our services after changes means you accept the new Terms.
9. Governing Law
These Terms are governed by the laws of the State of Illinois, USA. Any disputes will be resolved in the courts of Cook County, Illinois.
10. Contact
Questions about these Terms? Email us at thespotlessspaces@gmail.com or call (630) 384-9063.
Privacy Policy
Last updated: June 11, 2026
1. What We Collect
We collect information you provide directly: name, email, phone number, home or business address, and booking details. We also collect payment information (processed securely by Stripe — we never store full credit card numbers on our servers).
2. How We Use Your Data
We use your information to schedule and perform cleaning services, process payments, send confirmation and reminder emails, respond to support requests, and improve our services. We do not sell your personal data to third parties.
3. Cookies & Analytics
We use basic cookies and analytics tools to understand how visitors use our website so we can improve it. You can disable cookies in your browser settings at any time.
4. Data Sharing
We share data only with service providers necessary to operate our business: Stripe (payments), our email delivery service (transactional emails), and our backend database provider. All partners are bound by strict confidentiality and data protection agreements.
5. Data Security
We use industry-standard encryption (SSL/TLS) for data in transit and secure cloud infrastructure for data at rest. Access to customer data is restricted to authorized personnel only.
6. Your Rights
You have the right to access, correct, or delete your personal data. You can update most information through your account dashboard. For data deletion requests, email us at thespotlessspaces@gmail.com and we'll process your request within 30 days.
7. Data Retention
We retain your booking and contact information for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion at any time.
8. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect data from children under 13. If you believe we have inadvertently collected such data, contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or a notice on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, email us at thespotlessspaces@gmail.com or call (630) 384-9063.