Frequently Asked Questions
Everything you need to know before booking your first clean.
What areas do you serve?▼
We currently serve homes, offices, and short-stay properties throughout the greater Chicago area and surrounding suburbs. Not sure if we cover your zip code? Drop us a message and we'll confirm within minutes.
Do I need to be home during the cleaning?▼
Nope! Many of our clients provide a spare key or entry code. Our crews are background-checked, bonded, and insured. If you prefer to be home, that's perfectly fine too — we're friendly either way.
What products do you use?▼
We use 100% pet-safe, non-toxic, eco-certified cleaning products. If you have specific allergies or preferences (e.g., fragrance-free), let us know in the booking notes and we'll accommodate.
How is pricing calculated?▼
Pricing is based on the size of your space (bedrooms & bathrooms), the type of clean (standard, deep, or move-in/move-out), and any add-ons you select. You can get an instant quote using our estimate tool, or request a custom quote for business packages.
Can I reschedule or cancel my booking?▼
Yes — life happens. You can reschedule or cancel from your account dashboard up to 24 hours before your scheduled clean. Cancellations made after payment may be subject to a $50 cancellation fee. See our full cancellation policy in our Terms of Service.
Do you offer same-day service?▼
Same-day availability depends on crew schedules and your location. Business clients (hotels, Airbnbs) get priority for same-day turnovers. Contact us directly for urgent requests.
What if I'm not happy with the clean?▼
Your happiness is guaranteed. If anything is missed or doesn't meet your expectations, contact us within 48 hours and we'll send a crew back to make it right — at no extra charge.
How do I tip my cleaner?▼
Tips are never expected but always appreciated. You can add a tip through your account after the clean is complete, or leave cash on the day of service. 100% of tips go directly to the cleaning crew.
Are you insured and bonded?▼
Absolutely. Spotless Cleaning Co. is fully licensed, insured, and bonded. We carry general liability insurance and workers' compensation for all our employees.
How do I pay?▼
We accept all major credit and debit cards. After you submit a booking request, you'll receive a secure payment link to complete checkout. For recurring business packages, we can set up monthly invoicing.